Refund policy

This policy covers orders from The Deluxe Co, including Little Catio. It doesn't affect your legal rights.

Changed your mind? You can cancel within 14 days

You can cancel your order within 14 days of the day you receive it, without giving a reason. To cancel, contact us through our contact page with your order number, then send the item back within 14 days of telling us.

Please return it in the condition you received it, with its carry bag. You can handle it as you would in a shop to check it works, but we may reduce your refund if it has been used beyond that, or is damaged or incomplete. You pay the cost of sending it back, unless it's faulty or we sent the wrong item. You don't need to return the free catnip.

Your refund

We refund the price you paid plus the standard delivery cost within 14 days of getting the item back, or of receiving proof that you've sent it, whichever is sooner. Refunds go to your original payment method. Shipping protection is refunded if you cancel before your order is dispatched.

Faulty or damaged items

If your Little Catio arrives faulty or damaged, contact us with your order number and a photo. Within 30 days of delivery you can choose a full refund. After that, we'll repair or replace it, or refund you if that isn't possible. We cover the return postage for faulty items.

3-month warranty

Every Little Catio comes with a 3-month warranty. If the frame or zip fails with normal use in that time, send us a photo and we'll post you a free replacement part. The warranty is in addition to your rights under the Consumer Rights Act 2015 and doesn't replace them.

Contact us

Use our contact page or reply to your order confirmation email. We reply within 1–2 working days.